Shipping Timelines:

Processing Time: Once you place an order with us, our skilled artisans begin crafting your item with precision and care. This process typically takes 3-4 business days. While we understand that waiting can be tough, rest assured that this extra time ensures your order is a true masterpiece.

Shipping Time: After your order has been meticulously crafted, it is prepared for shipment. We partner with trusted carriers to deliver your item safely to your doorstep. Due to the personalized nature of our products and our commitment to quality, please allow an additional 7-8 business days for your order to reach your doorstep. While it may take a little longer, we believe the wait is well worth it.


At CASUALS, we take pride in delivering high-quality clothing to our customers. To maintain our commitment to quality and keep our prices competitive, we have a "No Returns" policy in place. Please review the following details:

1. No Returns: We do not accept returns for any clothing items once they have been purchased. This policy applies to all our products, with the following exceptions:

2. Exceptions to the Rule:

  • Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer support team within [specific time frame, e.g., 7 days] of receiving your order. We will gladly assist you in resolving the issue.
  • Order Errors: If we make an error in fulfilling your order, please get in touch with us within [specific time frame, e.g., 7 days] of receiving your order. We will work to correct the mistake promptly.

3. Hygiene and Health Considerations: For hygiene and health reasons, we cannot accept returns on items unless they are unopened and in their original packaging.

4. Sizing and Fit: We encourage our customers to review our size guides and reach out to our customer support team for assistance with sizing and fit questions before making a purchase.

5. Custom and Made-to-Order (PLUS SIZE) Items: Custom-made or made-to-order items are non-returnable, as they are tailored specifically to your preferences.

By shopping with us, you acknowledge and agree to our "No Returns" policy. We appreciate your understanding as it allows us to offer you quality products at competitive prices. If you have any questions or concerns about our policy, please contact our customer support team for assistance.